Welcome to the Shaanxi Aussi Outdoor & Sporting Goods FAQ page! Below are answers to common questions about our products, services, and policies. If you can’t find the information you need, feel free to contact us at hello@aussigroup.com
1. Ordering & Payment
Q1: How do I place an order?
A: To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. You can create an account for a faster checkout experience or order as a guest.
Q2: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, bank transfers, and other local payment methods depending on your region.
Q3: Can I change or cancel my order?
A: Yes, you can cancel or modify your order within 24 hours for domestic orders and 12 hours for international orders. After this window, your order may have already been processed or shipped.
2. Shipping
Q4: Do you ship internationally?
A: Yes, we ship to most countries worldwide! International shipping times range from 7 days to 30+ days, depending on the destination and shipping method.
Q5: How long will my order take to arrive?
A: Delivery times vary based on location, shipping method, and order quantity:
- Domestic Orders: 5-14 days
- International Orders: 7-30+ days
Q6: How can I track my order?
A: Once your order is shipped, we’ll provide you with a tracking number and link via email so you can monitor your shipment’s progress.
Q7: Are there shipping discounts for bulk orders?
A: Yes, we offer discounts for large quantity orders. Contact us at hello@aussigroup.com to learn more.
Q8: Do you cover customs duties or taxes for international shipments?
A: No, customers are responsible for any customs duties, taxes, or additional fees imposed by their country’s authorities.
3. Returns & Refunds
Q9: What is your return policy?
A: We accept returns for domestic orders within 10 days and international orders within 45 days of delivery. Items must be in their original condition, unused, and include all tags and packaging.
Q10: Who pays for return shipping?
A: For domestic returns, we provide a return shipping label. For international returns, customers are responsible for the return shipping fees.
Q11: How long does it take to receive a refund?
A: Refunds for domestic orders are processed within 7-10 business days of receiving the return. International refunds may take 10-14 business days depending on your payment method.
Q12: What items are non-returnable?
A: Non-returnable items include:
- Personalized or customized products
- Opened hygiene-related items (e.g., supplements, health/wellness products)
- Gift cards
- Items marked as “Final Sale”
4. Products
Q13: Do you offer warranties on your products?
A: Yes, many of our products come with manufacturer warranties. Check the product description or contact us for warranty details on specific items.
Q14: Can I order customized products?
A: Yes, we offer customization on certain products. Contact us for details and pricing on personalized orders.
Q15: Are your products authentic?
A: Absolutely! We only work with trusted retailers, wholesalers, and manufacturers to provide authentic, high-quality products.
5. Fitness Centers, Coaching, & Wellness
Q16: Do you provide fitness coaching services?
A: Yes, we offer a variety of fitness and wellness services, including personal training, yoga classes, and sports coaching. Contact us to find out more or to book a session.
Q17: Where are your fitness centers located?
A: Our fitness centers and wellness services are primarily located in Xi’an, China. Stay tuned as we expand to more locations.
6. Discounts & Promotions
Q18: Do you offer discounts for bulk purchases?
A: Yes, we provide discounts for large orders. Reach out to us at hello@aussigroup.com with details about your order to inquire about bulk pricing.
Q19: How can I stay updated on promotions?
A: Sign up for our newsletter or follow us on social media to stay informed about our latest promotions, sales, and discounts.
7. Miscellaneous
Q20: How do I contact customer support?
A: You can reach us via:
- Email: hello@aussigroup.com
- Phone: +8615529309784
We aim to respond to all inquiries within 24-48 hours.
Q21: Can I collaborate or partner with Aussi?
A: We’re always looking for exciting partnerships and collaborations! Contact us at hello@aussigroup.com to discuss potential opportunities.
Q22: What should I do if my package is delayed?
A: While we strive for timely deliveries, delays can sometimes occur due to customs or shipping issues. If your package hasn’t arrived within the estimated timeframe, contact us for assistance.
If you have any further questions, don’t hesitate to contact us. We’re here to help! Thank you for choosing Shaanxi Aussi Outdoor & Sporting Goods.