Effective Date: January 2025

At Shaanxi Aussi Outdoor & Sporting Goods, we aim to provide an excellent shopping experience for all our customers. Our Shipping, Refunds, and Returns Policy outlines our practices and procedures for processing orders, returns, and refunds.

By purchasing from our website, you agree to the terms and conditions outlined below.

1. Shipping Policy

Shipping Locations
We ship to domestic and international addresses. Our orders are fulfilled through our partnerships with retailers, wholesalers, factories, and shipping companies located in various parts of China.

Shipping Times
Shipping times may vary depending on your destination, the quantity of your order, and the shipping method chosen. Typically:

1. Domestic Shipments: Estimated delivery within 5-14 days.
2. International Shipments: Shipping times may range from 7 days to 30+ days depending on your location, shipping method, and the shipping agent selected.

Shipping Costs

1. Domestic orders: Shipping costs are calculated based on your location and the size of your order.
2. International orders: Shipping costs are determined by the destination country, the shipping method, and the weight/size of the order. You will be notified of the total shipping cost at checkout.
3. Discounted Shipping for Large Orders: Large quantity orders may be eligible for discounted shipping rates. Contact us for more details.

Order Processing

• Orders are typically processed within 2-3 business days. However, please note that shipping times may vary during peak seasons or holidays.
• Once your order has been dispatched, you will receive a tracking number to monitor the status of your shipment.

International Shipping Considerations

1. Overseas Returns: Please note that returning overseas orders can be inconvenient and may incur higher costs. For international returns, we recommend reviewing our Returns Policy carefully before making a purchase.
2. Duties and Taxes: Customers are responsible for any customs duties, taxes, or fees imposed by their country’s authorities upon arrival.

2. Refunds & Returns Policy

Eligibility for Returns
We want you to be fully satisfied with your purchase from Shaanxi Aussi Outdoor & Sporting Goods. If you are not completely happy with your product, we accept returns under the following conditions:

1. Domestic Orders: Returns are accepted within 10 days from the delivery date.
2. International Orders: Returns are accepted within 45 days from the delivery date. However, the return shipping fees are the responsibility of the customer.
3. Products in New Condition: Items must be returned in their original condition, unused, and with all tags, packaging, and accessories intact. We cannot accept returns on products that have been used, damaged, or altered.
4. Non-returnable Items: Certain items may be non-returnable, including personalized items, opened hygiene products, gift cards, or sale/clearance items.

How to Return an Item

• Domestic Returns: Please contact us at +8615529309784 to initiate the return process. We will provide instructions and a return shipping label.
• International Returns: For international returns, please contact us directly for guidance on the return procedure. You may need to use your preferred shipping carrier and are responsible for return shipping costs.

Refund Process

1. Domestic Refunds: Once the returned product is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
2. International Refunds: International refunds will be processed once the returned item is received. Refund processing may take 10-14 business days depending on your payment method and location.

Exchanges
If you would like to exchange a product, please follow the return instructions above and place a new order for the desired item. We do not offer direct exchanges for international orders.

Defective or Damaged Products:
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund (at our discretion) and cover return shipping costs.

3. Non-Refundable Items

Certain products are non-refundable or non-returnable due to the nature of the product:

1. Gift cards
2. Personalized/customized items
3. Opened health/wellness items (such as supplements, hygiene-related products)

4. Cancellations

If you need to cancel your order:

1. Domestic Orders: You can cancel your order within 24 hours of placing it. After that, the order may have already been processed and shipped.
2. International Orders: You can request cancellation within 12 hours of placing the order. After that, cancellations may not be possible as the order may have already been processed.

5. Customer Support

If you have any questions about shipping, returns, or refunds, please contact our customer support team at:

• Email: hello@aussigroup.com
• Phone: +8615529309784

We are here to assist you and ensure your experience with Shaanxi Aussi Outdoor & Sporting Goods is as smooth and satisfying as possible.

6. Changes to This Policy

We reserve the right to update or modify this Shipping, Refunds, and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.

By shopping with Shaanxi Aussi Outdoor & Sporting Goods, you acknowledge and agree to the terms of this Shipping, Refunds & Returns Policy. Thank you for being part of the Aussi Tribe!